We ship orders Monday to Friday

Please note: Orders are not shipped on weekends or holidays.

We will do our best to help troubleshoot with you, but we cannot control what happens when your package leaves our roasting studio. 

Holidays, severe weather, and high package volumes can cause delays in package transit times, so please plan accordingly.

As a small business, we are unable to absorb the costs of packages being lost in transit. We cannot refund orders that are marked as delivered with a tracking number, even if a customer is stating they haven’t received the package.

A claim should be filed with USPS, with that information here

If you realize the address is incorrect, please let us know the correct address by emailing order@broadcastcoffee.com with your order number and updated address.

We'll get it updated if we receive your email before online orders are processed and picked up by USPS. We cannot reship an order placed that was sent to the wrong address.