We ship Mondays thru Fridays using USPS.
Orders placed before 6:00 AM each weekday morning will be shipped that business day.
Any orders placed after 6:00 AM will be shipped the next business day. 

Please note: Orders are not shipped on weekends or holidays.

We will do our best to help troubleshoot with you, but we cannot control what happens when your package leaves our roasting studio. 

Holidays, severe weather, and high package volumes can cause delays in package transit times, so please plan accordingly.

As a small business, we are unable to absorb the costs of packages being lost in transit. We cannot refund orders that are marked as delivered with a tracking number, even if a customer is stating they haven’t received the package.

A claim should be filed with USPS, with that information here

Please make sure your address is correct
If you realize the address is incorrect before the next shipment time as noted above, please let us know the correct address by emailing: order@broadcastcoffee.com with your order number and updated address.

Once the order has shipped, we cannot make changes. We cannot reship an order placed that was sent to the wrong address.